Privacy Policy

Shellharbour Service Company respects your privacy. This policy explains what personal information we collect, how we use it, and your rights, in line with the Australian Privacy Principles.

What we collect

When you contact us through this website or by phone, we collect the details you give us: typically your name, phone number, email and a description of your enquiry.

How we use it

We use your information solely to respond to your enquiry and keep records of correspondence. We do not sell your information, and we don't send marketing you didn't ask for.

Who we share it with

Your enquiry is delivered to us by email through Resend, which processes the data only to deliver your message. Enquiries are handled by the shared workshop we operate with our sister business, Wollongong Service Company, so the right technician can attend. Website usage data goes to the analytics providers described below. We don't otherwise disclose your information except where required by law.

When you send an enquiry through this website, we also store it securely in a dashboard run by Pagecog, our website provider, so we can view and manage it. Pagecog handles it only on our behalf. See Pagecog's privacy policy at pagecog.com.au/privacy.

Analytics

We run our own first party analytics to see how the site is used. It records the pages you view, clicks on our phone number, how you found us (the referring site and any campaign tags in the link, such as the codes Google and Microsoft add to ad clicks), your approximate location (country, state and city, taken from your connection) and your device type, operating system and browser. We store the page address without any other part of the link, and we never store your IP address or your full browser details. When you send an enquiry we count that a form was sent, but nothing you type into it is part of analytics.

This analytics is provided by Pagecog, the company that looks after our website, which processes it for us as our service provider. The data is held on Pagecog's own servers, which run on Cloudflare and Railway and may be outside Australia. It is used only to report to us on how the website performs, and it is deleted automatically after 25 months.

When analytics is enabled, we also use Google Analytics to understand how the site is used, such as which pages are visited. It helps us improve the site and doesn't identify you personally.

Cookies

Our own analytics sets two first party cookies: pc_v, a random visitor identifier that lasts about 400 days, and pc_s, a random session identifier that expires after 30 minutes without activity. They contain no personal details and are used only to count visits and follow a visit through the site. Google Analytics sets its own cookies. You can block or delete cookies in your browser settings and the site will still work.

Your rights

You can ask us what information we hold about you, request corrections, or ask us to delete it. Just get in touch and we'll sort it out.

Contact us

For any privacy questions, call 02 4229 3777 or get in touch through our contact form.